Shipping Policy

Our standard delivery fee is 20AED for all locations in Dubai.

All orders made before 12pm will be delivered in the same business day. Orders made after 12pm will be delivered the next business day. (Applicable only for Dubai customers)

A delivery fee of 25AED for Abu Dhabi and Sharjah and with the delivery schedule of Sunday, Tuesday and Thursday, and a minimum order value of 350AED.

For CASH ON DELIVERY (COD) additional fee of 10AED will be added + shipping fee, applicable on all orders.

 

No deliveries on Friday* 

Currently, we don't deliver to Ajman, Fujairah, Umm Al Quwain & Ras Al Khaimah - only pick-up available*

 

Returns, Refunds or Exchange 
No returns, refunds or exchange on perishable items such as foods. 

Shipping

Shipping fees are non-refundable. 

 

Cancellation

For order value of 300 dirhams or less: You can cancel your order 8 hours before the specified delivery time and you will be fully refunded.

For order value of 800 dirhams or less: You can cancel your order 18 hours before the specified delivery time and you will be fully refunded.

For order value of above 800 dirhams: You can cancel your order 24 hours before the specified delivery time and you will be fully refunded.

No refunds will be applied for any cancellation outside the parameters of the above specified guidelines.